Refund policy

Return & Refund Policy

Welcome to Homart. We value your trust and strive to ensure a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Request Window

  • Customers must raise a return request within 48 hours of delivery of the product.

  • Any requests made after this period will not be accepted under any circumstances.

2. Eligibility for Returns

To qualify for a return, the product must meet the following conditions:

  • Must be unused, unworn, and in original condition

  • Must include original packaging, tags, and accessories

  • Must be accompanied by a valid proof of purchase

Homart reserves the right to reject returns that do not meet these criteria.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Products that have been used, damaged, or altered by the customer

  • Customized or made-to-order items

  • Items sold under sale, clearance, or special discounts

  • Products returned without original packaging

4. Damaged, Defective, or Incorrect Products

In case you receive a product that is:

  • Damaged

  • Defective

  • Incorrect (wrong item delivered)

You must notify us within 48 hours of delivery by providing:

  • Clear photos/videos of the product

  • Images of the packaging and label

Upon verification, Homart will:

  • Offer a replacement, or

  • Issue a full refund, at no additional cost to the customer

5. Return Process

To initiate a return, contact us through:

  • 📧 Email: contacthomart@gmail.com

  • 📱 WhatsApp: +91 92077 33876

  • 📸 Instagram: @homartstore

Our team will review your request and provide further instructions.

6. Refund Policy

Once the returned product is received and inspected:

  • You will be notified regarding approval or rejection of your refund

  • Approved refunds will be processed within 5–7 business days

Refunds will be credited to:

  • The original payment method, or

  • A bank account provided by the customer

7. Return Shipping

  • If the return is due to an error on our part (damaged, defective, or incorrect item), Homart will bear the return shipping cost

  • If the return is requested for any other reason, the customer will be responsible for return shipping charges

8. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • Orders that have already been processed or shipped cannot be cancelled

9. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Please check with your bank or payment provider

  • Processing times may vary depending on your financial institution

If the issue persists, please contact us.

10. Limitation of Liability

Homart shall not be held liable for:

  • Delays caused by courier services

  • Minor variations in product appearance (color, texture, etc.) due to lighting or screen differences

11. Policy Updates

Homart reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

12. Contact Information

For any questions regarding returns or refunds, please contact:

  • 📧 Email: contacthomart@gmail.com

  • 📱 WhatsApp: +91 92077 33876

  • 📸 Instagram: @homartstore